Last updated: April 4, 2025

This privacy policy (“Policy”) explains how Stronghouse Solutions, LLC (“Company,” “we,” or “us”) collects, uses, and discloses your personal data when you visit and interact with our website located at stronghousesolutions.com (the “Site”), contact our customer service team, or otherwise interact with us or engage with us, such as through social media or other mediums (collectively with the Site, the “Services”).

This Policy applies to “Personal Data,” which is information that can be used to identify you. Personal Data does not include information that has been de-identified and aggregated and that cannot reasonably be used to identify you. We may use, share, transfer, or sell de-identified or aggregated information for any lawful purpose.

By accessing or using our Services, you agree to the terms of this Policy. If you do not agree with this Policy, you may not access or use our Services.

INFORMATION COLLECTION AND USE

Categories of Personal Data We Collect

• Identifiers, such as first and last name, email address, birth date, mailing address, telephone number, social media username(s), and internet protocol address, that you may provide when accessing our Services or contacting us through our Services.
• Demographic information, that you may provide when accessing our Services or contacting us through our Services.
• Internet or other similar network activity, including data about the device and network you use, operating system information, hardware information, network and browser information, app version, language settings, data related to your browsing activities on the Site, and information automatically collected through cookies, web beacons, and other tracking technologies, including regarding your interactions with our Site or Services.
• Textual, Photographic, and Video information, including text, photos, and videos that you may provide when contacting us through our Services or providing us with a testimonial regarding our Services.
• Geolocation data, including internet protocol address, that may be collected when you access our Services.
• Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
• Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications.
• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Policy or as otherwise disclosed at the time of collection.

Information we obtain from social media platforms. We may maintain pages on social media platforms, such as LinkedIn, Twitter, Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Policy.

Information we obtain from other third parties. We may receive personal information about you from third-party sources, such as marketing partners, publicly-available sources and data providers. Our use of any information obtained from our business customers is restricted by our agreements with those business partners.

Purpose for Collecting Personal Data

Personal Data is collected for the following purposes:

• To provide, maintain, personalize, and improve our Services.
• To notify you about our Services.
• To provide customer support and to communicate with you regarding technical notices, security alerts, and other support and administrative messages.
• To process requests or transactions you might make regarding our Services.
• To communicate with you about our Services, including products, events, and promotions offered by us or our partners.
• To facilitate, analyze, and improve our marketing, advertising, and targeted advertising practices.
• To monitor the usage and security of our Services.
• To detect, prevent, and address technical issues.
• To comply with legal and financial obligations or laws.
• To respond to your requests, questions and feedback.
• To analyze and improve the Services and to develop new products and services, including by studying user demographics and use of the Site.

Sources For Personal Data We Collect

We receive Personal Data from the following sources:

• We receive Personal Data from individuals through their direct interactions with and access to our Services, including when contacting us directly through the Site.
• We receive Personal Data, such as technical data, usage data, and internet and other similar network activity, through automated technologies, such as cookies, web beacons, and other interactions with our Site.
• We receive Personal Data from our service providers, business partners, and other third parties that help us provide the Services.

Use and Disclosure of Personal Data

We may use, process and disclose Personal Data to provide, improve, and administer the Services, communicate with you, for security and fraud prevention, and to comply with law. Specifically:

• We may use and process Personal Data to deliver and to facilitate the delivery of services you request; to respond to your inquiries and solve any potential issues you might have; to send you details about our products and services, changes to our terms and policies, and other similar information; or to request feedback.
• We may use and process Personal Data to send you marketing and promotional communications, if this is in accordance with your marketing preferences, and to determine the effectiveness of our marketing and promotional campaigns. You can opt out of our marketing emails at any time by following the process set forth in this Policy.
• We may use and process information about how you use our Services to better understand how they are being used so we can improve them.
• We make Personal Data available to our employees, affiliates, companies under our common control, vendors, service providers, consultants, and contractors who perform services on our behalf.
• We may disclose Personal Data to our business partners that help us provide the products and solutions available through our Services.
• We may disclose Personal Data to third parties to expand the reach and effectiveness of our marketing campaigns.
• We may disclose Personal Data to government authorities or other third parties as required or permitted by applicable law, regulations, or legal process.
• We may disclose Personal Data to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
•  We may disclose Personal Data to other third parties when we have your consent, or you direct us to do so.

These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Policy and are prohibited from using or disclosing your information for any other purpose.

In addition, where consistent with applicable laws and regulations, we may disclose Personal Data in all categories above:

• To prepare, negotiate, or perform a contract with you;
• To perform a service on your behalf;
• To respond to subpoenas, court orders, or other legal processes or otherwise as required by law or government or judicial authorities;
• To establish or preserve a legal claim or defense;
• As part of a corporate restructuring, sale of assets, merger, or divestiture; or
• To prevent fraud or other illegal or prohibited activities, such as willful attacks on our information technology systems.

COOKIES, TARGETING ADVERTISING, AND ANALYTICS

We, or service providers acting on our behalf, use cookies, pixels, web beacons, and other technologies and other identifiers that automatically log information about you, your computer, and activity occurring on or through the Site (collectively, “Cookies”). The information that may be collected automatically includes your computer type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple ID for Advertising), browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city, state or geographic area; and information about your use of and actions on the Site, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites. Cookies may be used to:

• Enable our systems to recognize your browser or device and provide the Services.
• Recognize you when you re-visit our Services, which allows us to provide you with personalized content and other customized features and services.
• Deliver targeted or customized advertising.
• Track, improve, and analyze our Services.
• Prevent harm or injury to or interference with our, or another’s, rights or property.
• Improve the security of our Services.

To learn more about cookies, visit http://www.allaboutcookies.org.

TELECOMMUNICATIONS POLICY

We may use your Personal Data to contact you when you consent to receive marketing communications from us. When you consent to receive marketing communications by providing us your email address and phone number, we, or service providers acting on our behalf, may contact you via email,  SMS/text messages, and/or telephone calls, regardless whether your name is registered on a do-not-call list. These communications may be sent through automated technologies. Frequency of emails and text messages may vary. Message and data rates may apply. You may unsubscribe at any time by following the instructions in the communications.

THIRD PARTY LINKS & LINKS TO OTHER SITES

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. You should review the privacy policies and practices of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

DATA SECURITY AND RETENTION

The security of your data is important to us, but no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

CHILDREN’S PRIVACY

Children under the age of 13 are prohibited from using or accessing the Services. Our Services are not intended for or directed at anyone under the age of 13 (or such other age as may be restricted under local law). If we are made aware that we have received Personal Data in violation of our Policy, we will use reasonable efforts to locate and remove that information from our records.

If parents or guardians believe that we have unintentionally collected their child’s Personal Data, they should contact us for the deletion of the information at scott.k@poweredbystronghouse.com.

YOUR DATA PRIVACY RIGHTS

Sale or Sharing of Personal Data

We do not sell or share Personal Data to third parties for their direct marketing purposes. We may share Personal Data to our affiliates and trusted third party providers as described above, including to assist in providing you with information and services.

SMS (Text Messages) and Phone Numbers

As described above, we may share or disclose your Personal Data, including the mobile phone information you provide us with and your SMS opt-in or consent status, with our affiliates and third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your phone number is primarily used to provide you with information about our services, for marketing and promotions, to improve our services, and to communicate with you about any services or information you have requested from us. These text messages may relate to our products, services, special offers, upcoming events or any updates we feel may interest you.

SMS consent and phone numbers will not be sold to third parties. SMS consent and phone numbers are not shared with any third parties except with affiliates and vendors who are assisting us with providing information, communications and services to you or when we are required to share this information by law.

You can cancel the SMS service at any time by replying to the text you received with the word “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us, but please note that the opt-out process may take up to 10 business days to become effective, and you may receive some additional texts from us during this time.

As always, message and data rates may apply for any messages sent to you from us and to us from you, and we are not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting optout@stronghousebrands.com.

Choice and Access Concerning Your Personal Data

We give you certain choices regarding our use and disclosure of your Personal Data for promotional or advertising purposes. You may opt out from receiving electronic communications, text messages, phone calls, and promotional related emails by following the opt out or unsubscribe instructions contained in those communications or emails. Please note that if you opt out of receiving marketing-related messages, we may still send you important administrative messages and alerts.

California Shine the Light Law

Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship certain information pertaining to third parties to which the business discloses Personal Data for marketing purposes. We do not disclose Personal Data to third parties for their direct marketing purposes. To request further information regarding the California Shine the Light Law, please contact us using the contact information provided below

Residents of Other Jurisdictions

Residents of other jurisdictions may also have certain rights regarding their Personal Data. To the extent applicable law provides you with the right to review, correct, update, or delete Personal Data that you previously have provided to us, please contact us should you wish to do so. We will respond to your request consistent with applicable law.

You may have the right under the laws of some states to request access to the Personal Data we collect from you, change that Personal Data, or delete it in some circumstances. To make such a request with respect to your Personal Data, please submit a request by emailing optout@stronghousebrands.com. We will respond to your request within 30 days.

MODIFICATIONS TO THIS POLICY

We reserve the right to modify, change, or update this Policy at any time. Continued use of the Services will indicate your acceptance of any changes made. You should review this page regularly for any updates to our Policy.

CONTACT US

If you have questions regarding this Policy or our treatment of your Personal Data, you may contact us at scott.k@poweredbystronghouse.com